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Technology and Operations Management (minor Science, Business, and Innovation)


Admission requirements

3rd year Bachelor students


Operations Management (OM) is concerned with planning, organizing, managing, controlling and supervising the entire production process which converts inputs, such as labor and energy, into outputs, such as goods and services. OM plays a vital role in any type of business. It involves similar management for every industry or business irrespective of their nature of the operation. It is the management of the various business activities that take place within an organization and contributes in making the products to align with customer’s requirements. Under OM, there is the optimum utilization of resources leading to enormous profits of the organization.

Course objectives

The OM literature is huge and spans more than 5 decades of an exciting blend of theory and application. The purpose of this course is to introduce students to some of the fundamental aspects of OM, e.g., inventory management, facility location planning, capacity management, risk mitigation, pricing, etc. More specifically, the course will:
i. Make students conversant in the language of OM and expand their knowledge in this field.
ii. Help students develop modeling skills and provide them concepts and problem-solving tools, which are applicable to OM. We will cover various mathematical and analytical techniques in both traditional application domains, such as inventory control, and emerging application domains, such as online product assortment.
iii. Give students 'hands-on' feel of how OM decisions are made in practice and why they are so complex.


Check MyTimetable and use your ULCN account to login.

You will find the timetables for all the courses and degree programme in MyTimetable. This enables you to create a personal timetable. Any teaching activities that you have registered for in uSis will automatically be displayed in your timetable. Any timetables that you add will be saved and automatically displayed the next time you sign in.

Mode of instruction

The course emphasises interactive teaching that focuses on real-life case studies.

Assessment method

Assignments (30%)
There are two individual assignments. For all individual assignments, no collaboration is allowed. All assignments should be submitted in electronic copy to Brightspace at the specified time and date (see syllabus).

Individual Assignment Policy
You need to complete every question and submit the assignment. If you have difficulties answering certain questions, write down your thoughts, instead of leaving them out.

Exam (70%)

Components Weights
Individual assignment 30%
Exam 70%

After the grades are published, the exam and standard answers will be made available for inspection in the professor's office.

Reading List

We recommend (not mandatory) the following books for this course:
Operations Management: Sustainability and Supply Chain Management, Global Edition: Global Edition , 12/E (Pear06) Paperback – 2016
Jay Heizer, Barry M. Render, Chuck Munson

Simchi-Levi, Kaminsky and Simchi-Levi,
Designing and Managing the Supply Chain, Irwin McGraw Hill, 3rd edition, 2008.

Chopra and Meindl,
Supply Chain Management, Prentice Hall, 2nd edition 2004.

There will also be complementary readings provided throughout the class (see course manual).


Students have to register for the course in uSis. The registration in uSis for 2021-2022 will open two months before the start of the academic year. Click here for instructions.

This course can only be followed as part of the SBI minor (15 or 30 ECTS).



Registration for courses is via uSis. When you register here for a certain course, you automatically receive access to the environment of this course via Brightspace.

For more information about Brightspace, you can click on this link to view the university manuals. For other questions or problems, you can contact the helpdesk of Leiden University.


  • Students are responsible for enrolling/unenrolling themselves for (partial) exams/retakes.

  • Students are responsible for enrolling themselves for (partial) exams/retakes.

  • The deadline for enrolling for an exam/retake is 14 calendar days before the exam/retake takes place (exam date - 14 = deadline enrolling date).

  • Students who do not enroll themselves for an exam/retake by the deadline are not allowed to take the exam/retake.

  • Students fail the course if any of the partial components (except the exam) that make up the final mark of the course is assessed below 4.0.

  • Students fail the course if the grade for the (final) exam is assessed below 5.0.

  • The final grade is expressed as a whole or half number between 1.0 and 10.0, including both limits. The result is not to be expressed as a number between 5.0 and 6.0.

  • If one of the components of the final mark constitutes a component that assesses attendance or class participation, students cannot take a retake for this component. Therefore, students fail the course if their mark for this component is less than 4.0.

  • Partial grades, inclusive the exam grade will not be rounded. If partial grades will be communicated, it is possible partial grades are rounded, but unrounded partial grades will be used in the calculation of the final grade. The final grade will be rounded at 0.5 (5.49 will rounded down to a 5 and a 5.5 will be rounded up to a 6.0).

  • It is not possible to do retakes for group assignments. Therefore, if students fail the group assignment component, they fail the course.

  • Students pass the course if the final mark is 6.0 or higher (5.49 will rounded down to a 5 and a 5.5 will be rounded up to a 6.0).

  • For courses, for which class participation is an assessment component, students may not be penalised for an absence if the student has a legitimate justification for this absence. The student must notify the program coordinator via email ( of such an absence BEFORE the lecture, describing the reason for missing the lecture. If the student does not notify the program coordinator before the lecture, the student will be penalised. Students may be required to provide further documentation to substantiate their case, and class attendance requirements are only waived under exceptional circumstances such as illness.

  • Students who are entitled to more exam/retake time must report to 10 days before the exam/retake takes place.