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Mediation Skills


Admission requirements

  • Dutch speaking Master students of Social and Organisational Psychology

  • Strongly advised: the third-year psychology bachelor course “Coöperatie en Conflict”

  • Mandatory: the S&O Master course “Social Psychology of Organisational Behaviour”


The mediation course is an advanced course for Master students. The course focuses on mediation as a conflict management skill (NOT statistical mediation). On the one hand this course elaborates on knowledge that students acquired in the third-year bachelor course Conflict and Cooperation and in the Master mandatory course “Social Psychology of Organisational Behaviour”. On the other hand, this course is very practical. Students acquire conflict management skills and mediation skills. Those skills are applicable in almost any conflict situation, be it in a work context or a private context.
The course will also cover the juridical aspects of mediation and will deal with the Dutch law concerning labour (arbeidsrecht) such as the Wet Poortwachter and the behavioural code of the Dutch Institute for Mediation (Gedragscode van het NMI) that every mediator in the Netherlands has to follow. Those texts are only available in Dutch, and students have to be able to read and understand these texts and be able to discuss these using the appropriate legal (Dutch) terms.

Course objectives

  • Students acquire advanced knowledge and insights about conflict processes.

  • Students will acquire knowledge about intervening in a conflict situation.

  • Students learn how to apply this knowledge in mediation settings

  • Students will train their own mediation skills and learn basic mediation techniques.

  • Students will acquire knowledge about the juridical background of mediation and the formal behavioural code that mediators have to follow.


Mediation Skills (2010-2011):

Mode of instruction

The course will be taught in small groups (max. 15 participants). During the work group meetings (seven meetings of four hours), the students will receive one hour of theoretical background, and 3 hours of practice and exercises.

Assessment method

The examination will consist of:

  • an exam about mediation theory

  • a practical assignment (analysis of and advice in a case study)

  • a written reflection, showing insight in one’s own mediation skills (strengths and weaknesses).

From January 1, 2006 the Faculty of Social Sciences has instituted the Ephorus system to be used by instructors for the systematic detection of plagiarism in students’ written work. Please see the information concerning fraud .


Information on

Reading list

Reader or articles on Blackboard


Introduction and enrolment for courses of the first semester will take place on 2 September 2010. Introduction and enrolment for courses of the second semester will take place on 27 January 2011. More information will be available at the website of the Institute of Psychology.

NB: Exam registration will take place via uSis, and will be open between a month and a week before the (re)exam. Students who haven’t registered, cannot participate in the exam.

Contact information

Dr. Fieke Harinck
Room 2A33
Tel.: +31 (0)71 527 5344