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Mediation Skills


Admission requirements

  • Dutch speaking Master students of Social and Organisational Psychology

  • Mandatory: the S&O Master course “Social Psychology of Organisational Behaviour”

  • Strongly advised: the third-year psychology bachelor course “Cooperation and Conflict”


The mediation course is an advanced course for Master students. The course focuses on mediation as a conflict management skill (NOT statistical mediation). On the one hand this course elaborates on knowledge that students acquired in the third-year bachelor course Conflict and Cooperation and in the Master mandatory course “Social Psychology of Organisational Behaviour”. On the other hand, this course is very practical. Students acquire conflict management skills and mediation skills. Those skills are applicable in almost any conflict situation, be it in a work context or a private context.

The course will also cover the juridical aspects of mediation and will deal with the Dutch law concerning labour (arbeidsrecht) such as the Wet Poortwachter and the behavioural code of the Dutch Institute for Mediation (Gedragscode van het NMI) that every mediator in the Netherlands has to follow. Those texts are only available in Dutch, and students have to be able to read and understand these texts and be able to discuss these using the appropriate legal (Dutch) terms.

Course objectives

  • Students acquire advanced knowledge and insights about conflict processes.

  • Students will acquire knowledge about intervening in a conflict situation.

  • Students learn how to apply this knowledge in mediation settings

  • Students will train their own mediation skills and learn basic mediation techniques.

  • Students will acquire knowledge about the juridical background of mediation and the formal behavioural code that mediators have to follow.


Mediation Skills (2013-2014):

Mode of instruction

The course will be taught in small groups (max. 15 participants). During the work group meetings (seven meetings of four hours), the students will receive one hour of theoretical background, and 3 hours of practice and exercises. Attendance of meetings is obligatory.

Assessment method

The examination will consist of:

  • an exam about mediation theory, 30 MC questions, 1 open question (rated between 1-10)

  • an assessment on mediation skills (rated between 1 – 10)

  • 4 practical assignments (rated between 1 – 10)

  • 3 written personal reflections (strengths and weaknesses), showing insight in one’s own mediation skills (assessed using either a pass or fail).

Calculation final score

All examinations need to be passed with a sufficient grade. The final grade is calculated by averaging the achieved results.

From January 1, 2006 the Faculty of Social Sciences has instituted the Ephorus system to be used by instructors for the systematic detection of plagiarism in students’ written work. Please see the information concerning fraud .


*Handboek Mediation, Den Haag 2009, 4e herziene druk, SDU uitgevers *Mediation in arbeidsconflicten, Den Haag 2009, 2e herziene druk, SDU uitgevers


Information on

Reading list

Reader or articles on Blackboard


Course enrolment

Students need to enrol for the course via uSis on the master’s introduction and course enrolment day that takes place at the start of each semester. Please, consult the master’s agenda Psychology.

Exam registration

Students must register for each examination. Students, who haven’t registered, cannot participate in an exam

Contact information

Belinda van Riesen MSc LLM
Room 2A27
Tel.: +31 (0)71 527 3781