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Digital government-citizen interaction


Admission requirements

Students of MSc Management of the Public Sector can enroll for this course in uSis. Check this link for more information and activity codes.


This course explores digital interactions between governments and citizens. Focusing on policymaking and digital-era governance, the course will pay special attention to participatory processes to improve public service delivery. There are two ways to understand e-governments and how they use digital information in public services. First, e-governments collect citizen data and utilize digital technology to improve efficiency and – ultimately – optimize public services (modernization). Second, e-governments involve citizens in coproducing data and digital public service delivery (democratization). The course will combine both perspectives. The course explores types of interactions between civil servants and citizens (e.g. coproduction, participation), as well as broader normative issues associated with government-citizens relations (e.g. democracy, citizenship). To explore these various aspects, the course draws on several areas of expertise and follows an interdisciplinary approach (e.g. Public Administration and Science & Technology Studies).

Course objectives

To raise questions around the co-creation and democratic dimension of services that use digital technologies while also looking at the provision side (civil servants) of the process. ● ICT in Business Students: Gain a better understanding of the service dimension of the technologies and how citizens respond and shape these technologies in the political context. ● MPS Students: Receive insights into the technologies currently being implemented by government and how this affects democratic and co-creation processes and the work of civil servants.


The schedule of this course can be found here: Schedules ICT in Business and the Public Sector

Detailed table of contents can be found in blackboard.

Mode of instruction


Assessment method

*Attendance & participation (10% of final grade)
*Assignment 1: Peer-feedback on essay (pass/fail)
*Assignment 2: Essay (40% of final grade)
*Exam (50% of final grade)

For MPS students only: an extended/additional assignment if offered for 2 extra EC points (this is optional, otherwise the course is 3 EC).


You have to sign up for classes and examinations (including resits) in uSis. Check this link for more information and activity codes.

There is only limited capacity for external students. Please contact the programme Co-ordinator


Programme Co-ordinator: ms. Esme Caubo