Admission requirements
None
Description
The course ICT enabled process innovation will focus on the role of processes and process thinking in organizations with respect to ICT. Information and Communication technologies can radically change the way companies are carrying out their business. Yet, implementing the latest system alone is not the magic pill for business success. On the contrary, process innovation starts with a thorough understanding of the strategy, process and structure of an organization before the right ICT technology can be selected and implemented. To further complicate matters most ICT driven organizations and environments have a tendency to change continuously adding additional complexity to ICT enabled process innovation.
Process thinking is correctly considered as one of the most important approaches to performance improvement. It is the precondition for the quality standards of the new ISO 9000:2000 series or the EFQM-norm (Total Quality Management): Quality is the result of mastered processes. Furthermore, process oriented companies encounter fewer problems when introducing integrated IT–platforms such as of workflow and knowledge management (Corporate and Business Portals) as well as enterprise resource planning (ERP). The management of European companies spends more and more time on the planning and execution of projects that aim to establish a flexible process organization. They focus increasingly on decisive core processes, accelerated processes and rationalized resource deployment.
The central questions that have to be answered are: Which strategic framework of conditions has to be defined for process oriented organizations, how to identify the vital core processes and how to link between strategic and operative management, which role a process owner assumes and what a process oriented organization looks like. Additionally, how can ICT enable a process oriented organization? Next to analyzing and optimizing business processes efficiently, it is imperative to establish a process competence that enables a company to act dynamically. ICT can play a major role in achieving this. Last but not least, the introduction of process oriented organization has to deal with its acceptance by the concerned staff members and thus with aspects of change management.
Course objectives
At the end of the course, students are able to:
understand different procedures of modern process management,
evaluate the strategic importance of different processes,
apply tools to define process strategies,
analyse processes to identify improvement potential,
create digital solutions for process improvement,
apply the basic concepts of change management in ICT-projects.
Timetable
In MyTimetable, you can find all course and programme schedules, allowing you to create your personal timetable. Activities for which you have enrolled via MyStudyMap will automatically appear in your timetable.
Additionally, you can easily link MyTimetable to a calendar app on your phone, and schedule changes will be automatically updated in your calendar. You can also choose to receive email notifications about schedule changes. You can enable notifications in Settings after logging in.
Questions? Watch the video, read the instructions, or contact the ISSC helpdesk.
Note: Joint Degree students from Leiden/Delft need to combine information from both the Leiden and Delft MyTimetables to see a complete schedule. This video explains how to do it.
Mode of instruction
The course is held as a compact course respectively three days seminar. On each of the three days, an introduction to the theory is given, followed by one continuously case study, which is based on a real project.
Assessment method
Group presentation I: 30%
Group presentation II: 30%
Exam: 40%
The teacher will inform the students how the inspection of and follow-up discussion of the exams will take place.
Reading list
Hammer, & Stanton How Process Enterprises Really Work in Harvard Business Review, Nov-Dec 1999.
After each session the slides including notes will be made available on the black board and serve as additional literature for this course.
Registration
As a student, you are responsible for enrolling on time through MyStudyMap.
In this short video, you can see step-by-step how to enrol for courses in MyStudyMap.
Extensive information about the operation of MyStudyMap can be found here.
There are two enrolment periods per year:
Enrolment for the fall opens in July
Enrolment for the spring opens in December
See this page for more information about deadlines and enrolling for courses and exams.
Note:
It is mandatory to enrol for all activities of a course that you are going to follow.
Your enrolment is only complete when you submit your course planning in the ‘Ready for enrolment’ tab by clicking ‘Send’.
Not being enrolled for an exam/resit means that you are not allowed to participate in the exam/resit.
Contact
Programme Co-ordinator: ms. Esme Caubo
Remarks
There is only limited capacity for external students. Please contact the programme Co-ordinator
Software
Starting from the 2024/2025 academic year, the Faculty of Science will use the software distribution platform Academic Software. Through this platform, you can access the software needed for specific courses in your studies. For some software, your laptop must meet certain system requirements, which will be specified with the software. It is important to install the software before the start of the course. More information about the laptop requirements can be found on the student website.